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EXCHANGES, RETURNS & REFUNDS
Exchange Policy
At our discretion, Emeralds International is happy to offer a lifetime 100% even or greater credit exchange on emerald, conch pearl & red beryl jewelry previously purchased from us and on any other items that may qualify. The original unaltered jewelry must be returned intact and undamaged and may be exchanged for another “in stock” item. Green tag items do not qualify for exchanges.
Items that do not qualify for exchanges (unless defective) are:
Gold chains and gold mountings
Discontinued or clearance merchandise
Designs by Slack
Custom orders
Diamond jewelry and loose diamonds
Was a special, one-time promotional sales item
Any item that has been altered by a third party, e.g., a ring that was sized by someone other than Emeralds International, Llc. after the purchase
Please contact us at 305-294-2060 if you have purchased something you would like to exchange.
Returns & Refunds
For all website purchases, our jewelry comes with a “no questions asked” 7-day money back 100% refund policy. This will allow enough time to inspect the item and wear it for a few days to decide if it’s the right fit! This policy only applies to website purchases, not in-store purchases.
If for whatever reason you aren’t happy with the purchase simply contact one of our sales professionals within the 7 day period for a return shipping label which will be e-mailed to you. You can then package your item, including the original jewelry container and sales receipt and return it in a secure shipping box. Any items returned that are damaged or altered will not be eligible for a refund and will be shipped back to you.
PLEASE MAKE SURE YOU CONTACT US WITHIN 7 DAYS OF RECEIVING YOUR PURCHASE IF YOU ARE RETURNING THE ITEM!
Once the item is received and inspected we will process the refund back via the same payment method that was used to purchase the item (unless approved arrangements are made with management prior to returning the item) within 30 days.
