Customer Service & Reviews


As the saying goes” Customer service is not a department it’s an attitude”! As a family business we know the importance of building long lasting relationships with our clients in order to stay successful and at the heart of that is customer service. At Emeralds International our trained professional staff are motivated to give all our clients an enjoyable and memorable experience and develop lasting relationships. We strive to give our best service, and though we are not perfect, know that our foundation is built upon treating people as we would want ourselves to be treated, and we treat all who walk into our store or purchase from us as equals and deserving of the best service we can offer.

 

Our online reviews are a testament to our efforts and we encourage you to independently investigate them for yourself at:

Emeralds International on TripAdvisor

 

Our family business has made many lifelong friends over the decades not just customers, and we will continue that tradition as long as we are in business.


Please Leave a Review!

 

 

Shout out to Carl

5.0 rating
March 5, 2018

I Bought a Conch shell coin pendant a year ago. We went back to Key West this week and I dropped it off to be cleaned. Carl did a wonderful job. It looks brand new. I will be back.

Paula Hornsby

I nearly did a backflip!!!...

5.0 rating
February 25, 2018

When I saw the final piece today – I was again amazed by the quality, the beauty!, and the artwork in the design of my newest ring!! Whether it’s a custom-made pair of earrings, or the enhancement to a ring that has the most special meaning to me…or any of the handmade rings in our family that we will always treasure!…Carl is simply amazing! Thank you for being so easy to work with, so accommodating, and just the best! The Emeralds International family has the very best longstanding reputation for knowledge and quality in gems – especially Emeralds and some very unique and rare gems like conch pearls! Whether you’re visiting Key West on a cruise ship or coming back to visit whenever you can, like us…one visit to Emeralds International and you will be amazed and never want to use another jeweler.

Elizabeth

Gem for my littlest gem

5.0 rating
January 29, 2018

I was pleased to work with everyone at Emerald’s to design and hand craft my grandaughters first Gem necklace! And it turned out more beautiful than I imagined. I wish I could post her picture wearing it. You guys are great! ????????

Beverly Ellis-Hebard

Response from Emeralds International LLC.

Send us your pictures and we will share them on our social media! We are so glad to hear that you are happy with the necklace and we cannot wait to see her wearing it!!

Excellent customer service

5.0 rating
January 3, 2018

I was looking to purchase an emerald ring. The staff were very helpful and knowledgeable regarding the product and helped me to make a decision. They were also very accommodating regarding the sizing of the ring given our short stay in Key West. We were very appreciative of their assistance. A big thank you to them.

Jana

Response from Emeralds International LLC.

Thank you for sharing your positive experience with us! Our staff work hard to achieve these results! We hope to see you on your next visit to our little island paradise!

Great service, beautiful gems

5.0 rating
December 30, 2017

We saw a beautiful pendant at our holiday in Key West. Having second thoughts in the holidays, I decided to ordered it back in Germany for my wife for christmas. It was out of stock, but Ermeralds International made a special order and helped through the process to save money to an ongoing sale. The staff was very friendly and very, very fast, It only took two weeks (Emeralds International calculated 4 weeks) to fulfill (including shipping to Germany). My wife loved it. We’ll return, thank you very much!

Tom

Google Reviews

Stephanie Chavis
Stephanie Chavis
14:04 04 Aug 17
Received excellent customer service. They really went above and beyond.
Caitlin Litevich
Caitlin Litevich
18:51 02 Aug 17
This place has wonderful customer service. Will go here each time visiting Key West!
David Siglin
David Siglin
23:27 24 Jul 17
Emeralds International has been such a pleasure to work with. I purchased a ring 15 years ago and just recently returned it to them for repair. Carl did such an excellent job, he fully restored it and made my ring look brand new. He and the staff were very kind and helpful and communicated to me every step of the way. They are true professionals and very trustworthy. Thank you so much! I would never hesitate to make a purchase from EI in the future. My ring is gorgeous!
Jeanne Adams
Jeanne Adams
16:57 21 Sep 16
I got a beautiful, exceptional emerald and octopus necklace! It sat a little low and snagged a blouse and when Diana called just to follow up and see if I was happy with my purchase she had me send it back and they shortened it at no charge so it now sits perfectly! I highly recommend dealing with them!
Plundraren02 1
Plundraren02 1
14:22 20 May 16
This place is extraordinary! My husband (then fiancée) had secretly done a little research and took me in to have our wedding rings designed by Carl. The experience was fantastic. Carl is a genius! We both immediately felt comfortable...the store isn't too big, the staff (love love love Stephanie) is fun, extremely knowledgeable, and sold the items on their obvious merits (aka no pressure) Carl himself is professional, has a warm manner and exemplary taste, patient, his explanations of the various settings and materials were easy to understand, and he's funny as hell. When I asked for advice concerning diamond grade etc... he did not steer me towards the most expensive, he steered me towards the correct grade for the piece in question. You can trust him. He stuck by all estimates and both rings were completed when he said they would be. Dig me some Carl! They are serious when it comes to making sure their stones are purchased in mines with excellent reputations. The pricing is also VERY reasonable. There's a reason these guys have been in business forever... It is 100% worth making a trip out to Key West if you're looking for a special piece of jewelry or want to have something designed. It doesn't matter if you want to spend $1,000 or $1,000,000. You won't be disappointed. Emeralds is a very special place.
See All Reviews
Facebook API Error: {"ratings":{"data":[{"created_time":"2018-09-10T21:41:58+0000","recommendation_type":"positive","review_text":"This is a great little shop in Key West. We were in town to celebrate out 10yr anniversary and stopped in. Diana was knowledgeable and personable and took her time to show us around. Marcial, the owner was in that day too and a delight to talk to with all his years of experience in the field. Lovely people. We decided on these lovely little stud earrings that day. We are very happy with our experience there. Diana sent the earrings in beautiful packaging along with a hand written note. Thank you Marcial and Diana!","reviewer":{"name":"Rebekah Koch","id":"10155969568617058"}},{"created_time":"2018-08-03T13:29:16+0000","recommendation_type":"positive","review_text":"If you have a passion for emeralds...you will never purchase one from anywhere else. Breathtaking is the only word I have to describe every aspect of my experience.","rating":5,"reviewer":{"name":"Rustie O'Donnell","id":"10215399230229719"}},{"created_time":"2018-07-18T21:46:32+0000","recommendation_type":"positive","review_text":"What a wonderful experience. Everyone at Emeralds International was very helpful with the purchase of a palm tree dendent for our anniversary. Next you you're in Key West, stop in and see Carl. You won't be disappointed.","rating":5,"reviewer":{"name":"David Bowen","id":"10204909793501701"}},{"created_time":"2018-07-13T17:43:44+0000","recommendation_type":"positive","review_text":"I love shopping at Emeralds International. The atmosphere is lovely and very relaxed. No matter the size of the purchase I always feel that I am given excellent attention and advise. \nThe quality and creativity of the jewelry is beautiful. Every time I am in Key West I stop into the store. You should too !","rating":5,"reviewer":{"name":"Sheryl Lynn","id":"955727354629572"}},{"created_time":"2018-07-04T04:31:54+0000","recommendation_type":"positive","review_text":"The jewelry is beautiful (of course), but the service is outstanding!","reviewer":{"name":"Robin Cummings","id":"1913842042016995"}},{"created_time":"2018-06-30T17:32:13+0000","recommendation_type":"positive","review_text":"This little Jewel of a shop is incredible!!! the emeralds are unbelievable, I have bought several pieces from them in the past could not ask for better service and every time I come to Key West I have my emeralds checked out for free what an awesome shop and great customer service.","rating":5,"reviewer":{"name":"Avis Bowen","id":"763907677332815"}},{"created_time":"2018-05-20T12:48:31+0000","recommendation_type":"positive","review_text":"This is a beautiful and inviting store. The staff is kind and welcoming. The collection of jewelry is displayed in such an elegant way. Depending on your price range, there is so much to choose from. I\u2019m so happy with my newest purchase. Carl, Marina and Marcel all made us feel so welcome. We can\u2019t wait to come back.","rating":5,"reviewer":{"name":"Mindy Spitz","id":"10157552748279535"}},{"created_time":"2018-05-19T21:15:14+0000","recommendation_type":"positive","review_text":"We were in Key West for my birthday and my husband wanted to buy me an emerald. We looked a couple of times but finally settled on a beautiful long emerald surrounded by diamonds. She was very helpful!","rating":5,"reviewer":{"name":"Stephanie Harms","id":"1637680206330079"}},{"created_time":"2018-04-29T18:39:04+0000","recommendation_type":"positive","review_text":"I stopped in due to the window display was beautiful. I was greeted immediately and she was so friendly. She was not pushy and showed me that even though the piece was to make a bracelet, I could wear it as a necklace. She assured me that once I got home and it didn\u2019t work for what I needed we could work out a exchange. \nI couldn\u2019t be more pleased.","rating":5,"reviewer":{"name":"Susan Stepp Gain","id":"2115549631795548"}},{"created_time":"2018-04-29T12:18:16+0000","recommendation_type":"positive","review_text":"Wonderful, personalized service. Patricia went the extra mile to help design the perfect piece for my wife. I couldn\u2019t be more pleased and really appreciate all Patricia and Diane and others did. They always welcome you like family whenever you stop in. Great experience!","rating":5,"reviewer":{"name":"Al Grasch","id":"2096739900339433"}},{"created_time":"2018-04-19T06:38:39+0000","recommendation_type":"positive","rating":5,"reviewer":{"name":"Wakeel Ahmed","id":"2356433521249684"}},{"created_time":"2018-04-13T09:48:50+0000","recommendation_type":"positive","rating":5,"reviewer":{"name":"Shafiullah Ryhan","id":"1996667190596741"}},{"created_time":"2018-03-29T02:06:44+0000","recommendation_type":"positive","review_text":"Impeccable service and a breath taking collection of natural emeralds. So happy to have discovered this little gem in Key West.","rating":5,"reviewer":{"name":"Vanitha Jagannathan Sekar","id":"10156272791829641"}},{"created_time":"2018-03-16T17:35:22+0000","recommendation_type":"positive","review_text":"We visit Emeralds International every trip to Key West. They are so talented as designers and knowledgeable as Jewelers. Love our unique and beautiful custom Conch Pearl pieces!","rating":5,"reviewer":{"name":"Stacy Flanagan","id":"10156254248159727"}},{"created_time":"2018-03-13T20:56:39+0000","recommendation_type":"positive","review_text":"Have been here before. Were remembered by the sales person. Service was very personal. Along with our purchase they also cleaned our rings.","rating":5,"reviewer":{"name":"Richard Coolidge","id":"2191976197484456"}},{"created_time":"2018-03-10T23:53:07+0000","recommendation_type":"positive","review_text":"I\u2019ve purchased earrings and a ring from here. Top notch quality jewelry and a great staff. They stay in touch with you and make sure your thoroughly happy. Plus you can\u2019t beat their location right on Duval St. Once I found this place Mayors wasn\u2019t even a thought anymore! If you like Emeralds their is no place in the same league. See Patricia she\u2019s awesome!","rating":5,"reviewer":{"name":"Neil Prager","id":"114185762751828"}},{"created_time":"2018-03-09T00:21:39+0000","recommendation_type":"positive","review_text":"Great store, WONDERFUL staff and ownership makes it EASY to relax and make rational decisions about what have become major purchases of beautiful jewelry...Its been our experience after three years of small to large purchases, that they stand behind their sales and are exceptionally gracious when asked for custom creations...We can only speak the HIGHEST recommendation to visit this family owned business...","rating":5,"reviewer":{"name":"Roy Berry Smith","id":"10216138288752964"}},{"created_time":"2018-02-18T20:36:04+0000","recommendation_type":"positive","review_text":"Thank you for making it happen!! The girls loved thier crown & anchor charms! Treasured gifts!","rating":5,"reviewer":{"name":"Kym Fulton","id":"10155199193530796"}},{"created_time":"2018-02-11T17:03:34+0000","recommendation_type":"positive","review_text":"Impeccable service and outstanding quality jewelry...every time I visit the store they welcome me like family! I am so in love with my gorgeous pieces and this is the only store I will buy emeralds from. It\u2019s a yearly tradition that I pop in...they recognize me immediately and are so kind to clean and check for loose or missing stones on my previous purchases. The personal touch is evident from the minute you walk in the door to the follow up courtesy phone call and even to the lovely Christmas card and ornament that I have received every year. I highly recommend visiting the store and finding a beautiful, unique emerald that will always remind you of the gorgeous green waters of Key West!","rating":5,"reviewer":{"name":"Kelly Walker","id":"10111484261724293"}},{"created_time":"2018-02-09T23:22:47+0000","recommendation_type":"positive","review_text":"The most beautiful emeralds and more....very friendly staff. \nI go there for engraving, there are very few places where they do that, in Key West.\nI also go there for Diamonds and good advice.\nLove this little jewelry box store.","rating":5,"reviewer":{"name":"Kerstin Roos Griffith","id":"10160076320325710"}},{"created_time":"2018-02-05T20:56:16+0000","recommendation_type":"positive","review_text":"You are awesome! Thanks for showing my sister a gorgeous ring! I was so excited to bring my family in!","rating":5,"reviewer":{"name":"Vicki Tillitski","id":"10108398669865110"}},{"created_time":"2017-12-18T16:25:00+0000","recommendation_type":"positive","rating":5,"reviewer":{"name":"Sam Knowles","id":"10214257639902305"}},{"created_time":"2017-08-21T11:13:06+0000","recommendation_type":"positive","rating":5,"reviewer":{"name":"Betty Mendez","id":"10212124446841120"}},{"created_time":"2017-08-18T00:57:46+0000","recommendation_type":"positive","review_text":"Words cannot adequately express what a great experience I had with these fine people. They made sure my ring fit me perfectly and treated us like we were old friends. Such a pleasure!!!","rating":5,"reviewer":{"name":"Sharon Windsor Thomas","id":"10212394390032735"}},{"created_time":"2017-08-10T20:45:50+0000","recommendation_type":"positive","review_text":"The family that has this business are absolutely beautiful people. The customer service is by far the best my husband and I have ever experienced.","rating":5,"reviewer":{"name":"Alicia M. Knowles","id":"10207606997373383"}}],"paging":{"cursors":{"after":"eyJpbl9wcm9ncmVzc2N1cnNvcl90eXBlIjoib3Blbl9ncmFwaF9hbmRfcGFnZAV9yZAWMiLCJsb2NhbF9yZAWNfcGF0dGVybl9jdXJzb3IiOiIiLCJyYXRpbmdfY3Vyc29yIjoiIiwib2ZAmbGluZAV9vZAmZAzZAXQiOi0xLCJvZA19wb3N0X2N1cnNvciI6IjE4NDQzMzMzODI6MjY2OTI3NDc5ODUwIn0ZD"},"next":"https:\/\/graph.facebook.com\/v2.12\/266927479850\/ratings?access_token=EAAVVPjFKgSEBADGiSOiT79azRZAayacVgZA2PDG6sBukyB7AqHzJeZCZB3PVxuMnE6AF9L5HUL0t7CFE0ZAnsz9uG8mj4HjzQ5ZC6S5fNj6DQ8dEXgZAvkUUdVkBFaYK0ah3bJnAoao6oeR8bpabI6dctEUogQiau5JZBZBIei68ZANgZDZD&limit=25&after=eyJpbl9wcm9ncmVzc2N1cnNvcl90eXBlIjoib3Blbl9ncmFwaF9hbmRfcGFnZAV9yZAWMiLCJsb2NhbF9yZAWNfcGF0dGVybl9jdXJzb3IiOiIiLCJyYXRpbmdfY3Vyc29yIjoiIiwib2ZAmbGluZAV9vZAmZAzZAXQiOi0xLCJvZA19wb3N0X2N1cnNvciI6IjE4NDQzMzMzODI6MjY2OTI3NDc5ODUwIn0ZD"}},"id":"266927479850"}
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