104 Duval Street | Key West, FL

CUSTOMER SERVICE & REVIEWS


As the saying goes” Customer service is not a department it’s an attitude”! As a family business we know the importance of building long lasting relationships with our clients in order to stay successful and at the heart of that is customer service. At Emeralds International our trained professional staff are motivated to give all our clients an enjoyable and memorable experience and develop lasting relationships. We strive to give our best service, and though we are not perfect, know that our foundation is built upon treating people as we would want ourselves to be treated, and we treat all who walk into our store or purchase from us as equals and deserving of the best service we can offer.

Our online reviews are a testament to our efforts and we encourage you to independently investigate them for yourself at:

Emeralds International on TripAdvisor

Our family business has made many lifelong friends over the decades not just customers, and we will continue that tradition as long as we are in business.


Please Leave a Review!


Shout out to Carl

5.0 rating
March 5, 2018

I Bought a Conch shell coin pendant a year ago. We went back to Key West this week and I dropped it off to be cleaned. Carl did a wonderful job. It looks brand new. I will be back.

Paula Hornsby

I nearly did a backflip!!!...

5.0 rating
February 25, 2018

When I saw the final piece today – I was again amazed by the quality, the beauty!, and the artwork in the design of my newest ring!! Whether it’s a custom-made pair of earrings, or the enhancement to a ring that has the most special meaning to me…or any of the handmade rings in our family that we will always treasure!…Carl is simply amazing! Thank you for being so easy to work with, so accommodating, and just the best! The Emeralds International family has the very best longstanding reputation for knowledge and quality in gems – especially Emeralds and some very unique and rare gems like conch pearls! Whether you’re visiting Key West on a cruise ship or coming back to visit whenever you can, like us…one visit to Emeralds International and you will be amazed and never want to use another jeweler.

Elizabeth

Gem for my littlest gem

5.0 rating
January 29, 2018

I was pleased to work with everyone at Emerald’s to design and hand craft my grandaughters first Gem necklace! And it turned out more beautiful than I imagined. I wish I could post her picture wearing it. You guys are great! ????????

Beverly Ellis-Hebard

Response from Emeralds International LLC.

Send us your pictures and we will share them on our social media! We are so glad to hear that you are happy with the necklace and we cannot wait to see her wearing it!!

Excellent customer service

5.0 rating
January 3, 2018

I was looking to purchase an emerald ring. The staff were very helpful and knowledgeable regarding the product and helped me to make a decision. They were also very accommodating regarding the sizing of the ring given our short stay in Key West. We were very appreciative of their assistance. A big thank you to them.

Jana

Response from Emeralds International LLC.

Thank you for sharing your positive experience with us! Our staff work hard to achieve these results! We hope to see you on your next visit to our little island paradise!

Great service, beautiful gems

5.0 rating
December 30, 2017

We saw a beautiful pendant at our holiday in Key West. Having second thoughts in the holidays, I decided to ordered it back in Germany for my wife for christmas. It was out of stock, but Ermeralds International made a special order and helped through the process to save money to an ongoing sale. The staff was very friendly and very, very fast, It only took two weeks (Emeralds International calculated 4 weeks) to fulfill (including shipping to Germany). My wife loved it. We’ll return, thank you very much!

Tom